FAQ
Short answers to the questions people ask most before starting care.
How do I book?
Use Make an Appointment online, or call (808) 494-6066 (press 2 for AI scheduling). Online is usually fastest.
What insurance do you accept?
HMSA (including PPO and Quest), UHA, HMAA, and Blue Cross Blue Shield through HMSA. Self-pay is available. We verify benefits at intake; copays depend on your plan.
In person or video?
Both. In-person visits are at 1888 Kalakaua Ave, Suite C312 in Honolulu. Telehealth is available statewide when it fits clinically. See Location for parking.
How does Google Meet work?
Most video visits use Google Meet (not Zoom). You’ll get a Meet link by email and usually a calendar invite. Open it a few minutes early on a phone or computer with camera and mic. A free Gmail login is enough; Chrome works best. Private quiet space helps. If you can’t find the link, call (808) 494-6066 and we’ll resend it.
Why do you ask for a credit card?
We keep a card on file for identity verification and for billing (copays, self-pay, or balances your plan doesn’t cover). Having a card on file does not mean we charge you without telling you what you owe.
What ages do you see?
Children, teens, and adults. We’ll help match you (or your child) with the right clinician on the team.
Is my information private?
Yes. Care is confidential under applicable privacy laws. We share information only with your consent or when the law requires it.
What if I’m in crisis?
If you are in immediate danger, call 911. Call or text 988 for the Suicide & Crisis Lifeline. Our office line is for appointments and clinical care — we are not a crisis ER.
Still unsure? We’re glad to help you find the right next step.